Refund Policy

Our refund and cancellation guidelines

Last Updated: October 01, 2026

Overview

We want you to be satisfied with our service. This Refund Policy outlines the conditions under which we may issue refunds for purchases made on WhatsApp API.

Eligible for Refund

Service Not Working

If our platform is unable to provide the service as described and our support team cannot resolve the issue within 48 hours, you are eligible for a full refund.

Duplicate Payment

If you were accidentally charged twice for the same purchase, the duplicate amount will be refunded immediately.

Within 24 Hours (Unused)

If you request a refund within 24 hours of purchase and have not used any API services (0 messages sent, 0 sessions created), a full refund will be issued.

Partial Refund

Partially Used Service

If you have used less than 20% of your package allowance and request within 7 days, we may issue a partial refund (minus the used portion and a 10% processing fee).

Not Eligible for Refund

Service Used

If you have actively used the service (messages sent, sessions connected) beyond 20% of your allowance.

Policy Violation

Accounts suspended or terminated due to Terms of Service violations are not eligible for refund.

WhatsApp Ban

Refunds are not issued for WhatsApp number bans, as these are enforced by WhatsApp and outside our control.

After 7 Days

Refund requests made more than 7 days after purchase will not be considered.

How to Request a Refund

  1. Contact our support team via email at support@wasender.io with your account details.
  2. Provide your registered email, payment transaction ID, and reason for the refund request.
  3. Our team will review your request within 24-48 hours.
  4. If approved, the refund will be processed to your original payment method within 5-7 business days.

Refund Processing

Contact Us

For refund requests or questions about this policy:

Email: support@wasender.io

WhatsApp: +880 1XXX-XXXXXX

Address: Mirpur-1, Dhaka 1216, Bangladesh